Delivery is usually within 3 working days and we will send your order by the most efficient method. Certain sizes and weights may require specific carriers to be used. Delivery charges are as follows:
UK Mainland
£3.95 for orders under £5
£6.99 for orders between £5 and £30
£9.95 for orders over £30
Free delivery for orders over £250
Free collection from our warehouse always offered
Northern Ireland, Highlands and Islands
£3.50 for orders under £5
£15 for orders over £5
European deliveries
£15 for orders up to £25
£20 for orders from £25 up to £50
£40 for orders from £50 up to £100
£55 for orders from £100 up to £150
£65 for orders from £150 up to £250
£80 for orders from £250 up to £450
Additional charges apply to order values higher than £450.
If wanting delivery outside of Europe, please contact our sales team to place your order.
Palletised freight
Items too heavy or large to be transported by standard shipment will be sent by pallet. If this is the case for your order, you will receive a freight quote. You may need to provide assistance for unloading individual items over 30kg.
Items requiring assembly
Certain items may need assembly prior to use. Ordering of these items is on the understanding that the purchaser is competent to complete these tasks. All instructions will be enclosed.
Returns
If you are a consumer, then for most Goods*, you have a legal right to change your mind and cancel the Contract within 14 days (beginning on the day after you or someone nominated by you receives the Goods) and receive a full refund. Advice about your legal right to cancel is available from your local Citizens’ Advice Bureau or Trading Standards office.
To cancel the Contract please contact us by phone or email. Providing your order number, when the goods were ordered / received it and your contact details including name / address
If you cancel the Contract after Goods have been despatched or received by you, you must return them to us in their original packaging wherever possible without undue delay and in any event within 14 days of telling us you wish to cancel the contract.
Return charges are not covered by the company unless goods are deemed faulty or mis-described including if the contract is cancelled due to a notified change to the goods, any error in pricing, description, delayed delivery due to events outside of our control or any other reason whereby you have a legal right to do so.
We will refund you the price you paid for the Goods, but may make a deduction to reflect any decrease in value of the Goods if this has been caused by your handling them in a way which would not be permitted. The refund will be issued upon receipt and inspection of the goods. We will make refunds to you by the same method you used to pay for the Goods.
*For returns of bespoke goods please refer to our detailed Terms and conditions.
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